Shipping policy
Shipping Policy
Order Processing
All of our products are made to order. Once your order is placed, it will go into production before being shipped.
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Processing time: 5–7 business days
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Orders are not processed on weekends or holidays
You will receive a confirmation email once your order has been shipped.
Shipping Times
Estimated shipping times depend on your location:
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Netherlands & Europe: 3–7 business days
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International: 5–15 business days
Please note that these are estimates and delivery times may vary due to external factors such as customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the products ordered.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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High seasonal demand
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Incorrect shipping information
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
If an incorrect or incomplete address is provided:
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The package may be returned
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Additional shipping fees may apply for reshipment
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please:
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Check with neighbors or your local postal service
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Contact the shipping carrier directly
We are not responsible for lost or stolen packages once delivery has been confirmed.
Contact Us
If you have any questions about your order or shipping, please contact us at:
HMLmama@outlook.com
We’re happy to help and will respond as quickly as possible.